Shipping policy
This Shipping Policy explains how orders are processed, shipped, and delivered when you shop at PawPaul.
1. Processing Time Most orders are processed within 2–3 business days after your order is placed. During peak seasons or periods of high order volume, processing may take slightly longer. Orders are not processed or shipped on weekends or public holidays.
2. Shipping Destinations We currently ship to the United States, United Kingdom, Canada, and Australia. International customers are responsible for any customs fees, taxes, or import duties charged by their local customs authorities. These charges are not included in your order total.
3. Estimated Delivery Time The shipping times below begin after your order has been processed.
- 🇺🇸 United States: 5–10 business days
- 🇬🇧 United Kingdom: 5–10 business days
- 🇨🇦 Canada: 5–12 business days
- 🇦🇺 Australia: 5–12 business days
Please note that these are estimated delivery times and are not guaranteed. Delivery may take longer due to customs clearance, severe weather, carrier delays, or holidays.
4. Tracking Your Order Once your order has shipped, you will receive a confirmation email with your tracking number. Tracking information may take 24–72 hours to become available depending on the carrier.
5. Wrong or Incomplete Address Customers are responsible for providing accurate shipping information at checkout. PawPaul is not responsible for packages delayed, lost, or returned due to an incorrect or incomplete address. If you notice an error, please contact us immediately at care@pawpaul.com before your order has been processed.
6. Lost, Missing, or Damaged Packages If your order arrives damaged or has not been delivered within the expected timeframe, please contact us within 7 days of the estimated delivery date at care@pawpaul.com or visit pawpaul.com/pages/contact-us. Please include your order number and photos if applicable.
7. Delivery Attempts Shipping carriers may attempt delivery more than once. If no one is available to receive the package, it may be held at a local pickup location or returned to us. Packages returned due to failed delivery attempts or incorrect addresses may be subject to additional shipping charges before reshipping.